Questions, answered.
Can't find what you need? Our team is a message away.
Contact usDo I need technical skills?
No. Setup is guided and everything works from your phone or laptop.
How do I receive payments?
Customers pay by bank transfer straight into your account and upload their receipt at checkout. Paystack checkout, with card and USSD, is coming soon.
Are there transaction fees?
Bank transfers go straight from your customer to you. Paystack's standard processing fee will apply to Paystack payments.
Can I use my own domain?
Custom domains are coming to the Premium plan. Every store gets a free link on ngsell.shop today.
Can I cancel anytime?
Yes. Paid plans are month to month, and you can move back to Free at any time.
How long does setup take?
Most sellers are live in under ten minutes: pick a name and link, add your bank account, then add your first products.
Can customers order on WhatsApp?
Yes. Add your WhatsApp number and every product gets an Order on WhatsApp button that opens a chat with the product and price filled in.
What happens when I run out of stock?
Stock goes down automatically when a payment is confirmed. Sold-out variants cannot be added to a cart, and your dashboard lists items that are running low.
Is there a mobile app?
The dashboard installs on your phone's home screen straight from the browser, so it opens like an app without a download.